We are seeking a skilled and detail-oriented Billing and Collections Specialist, The Collections Specialist will be responsible for collection of outstanding accounts receivable, ensuring timely payments, and maintaining positive relationships with stakeholders.
Responsibilities:
\* Monitor and manage accounts receivable, including overdue payments and delinquent accounts.
\* Contact clients via phone, email, and mail to communicate payment reminders, resolve billing discrepancies, and negotiate repayment plans.
\* Investigate and resolve any issues related to client accounts, including researching payment histories and reconciling discrepancies.
\* Maintain accurate and up-to-date records of all collection activities and communications with clients.
\* Utilize Salesforce to track and note all communication with home institution contacts.
\* Process payments made via credit/debit card, wires, paper, or E-checks.
\* Prepare and submit invoices for payment.
\* Evaluate credit balances on accounts to process and determine applicable refunds.
\* Coordinate the resolution of past due balances under established guidelines through direct contact with clients.
\* Work proactively to meet or exceed account receivable expectations.
Preferred Qualifications:
* Associate’s degree in a relevant field.
* 2+ years of billing and insurance experience.
Job Type: Full-time
Pay: Up to $49,947.
28 per year
Benefits:
* 401(k)
* Flexible schedule
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* Monday to Friday
Work setting:
* Hybrid work
* Office
Work Location: Hybrid remote in Madison, WI 53717
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