* Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment.
* Provide friendly/efficient customer service by demonstrating sincerity, patience and respect in all customer interactions and by thanking customers for their business.
* Greet customers in a genuine and friendly manner throughout the store and assist them by escorting them to products, loading/unloading heavy items and helping them to retrieve out of reach items.
* Effectively communicate with customers and respond to questions and requests in a timely manner.
* Operate equipment (e.
g.
, register, intercom, telephone, scale, check verification machine, coupon machine, scanner, shopping cart, and flatbed) according to company guidelines.
* Perform cashier duties; assist with FE cleaning/maintenance.
* Assist in supervising FE activities to ensure a positive customer experience and accurate, prompt checkout.
* Communicate department priorities, policies and procedures and delegate accordingly.
* Ensure correct product handling/scanning techniques; verify all forms of tender/coupons are handled correctly; authorize check cashing and verify price checks and scan error forms are completed.
* Review all daily cashier exception reports, voids/refunds for proper authorization and handling; verify accuracy of bookkeeping reports/deposits.
* Maintain Nonsufficient Funds check file and inventory control for accounting.
* Administer store audit policies; perform random cashier coupon audits
* Assist in developing/implementing the weekly FE work plan; ensure proper staffing to address service levels and efficient utilization of labor.
* Conduct/oversee training and assess retraining needs.
* Recommend associates for advancement/special recognition or for disciplinary action.
* Review weekly management report, store grading and scanning reports and take appropriate action.
* Assist in supervising FE security procedures; ensure proper authorization for admittance to security areas.
* Report/ensure all defective equipment is repaired.
* Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify and correct unsafe conditions and notify store management; follow all store/department policies and procedures.
* Physical demands include, but are not limited to, frequently walking, standing, turning, reaching, lifting objects 10 to 25 lbs.
, pushing/pulling objects 50 lbs.
; occasionally squat, stoop/bend, turn, lift objects 25 to 55 lbs.
and push/pull up to 200 lbs.
* Must be able to perform the essential functions of this position with or without reasonable accommodation.
Minimum Position Qualifications:
* Effective interpersonal communication and customer service skills
* Ability to work in a fast paced environment; takes initiative
* Friendly, approachable and outgoing demeanor/team player
* Sound judgement/decision making skills
* Basic math skills (counting, addition, and subtraction
Job Type: Full-time
Pay: From $15.
20 per hour
Benefits:
* 401(k)
* Dental insurance
* Flexible schedule
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Day shift
* Weekends as needed
Ability to commute/relocate:
* Madison, WI 53718: Reliably commute or planning to relocate before starting work (Required)
Experience:
* Customer service: 1 year (Preferred)
* Basic math: 1 year (Preferred)
Work Location: In person