The Sales Support Representative works closely with Account Executives and customers to provide a customer experience that exceeds expectations.
This role acts as the first point of contact for customers who call or walk in handling a variety of customer requests for both managed and house accounts.
Successful and ambitious Sales Support Representatives will have the opportunity to transition into Account Executives in time.
Primary Responsibilities
Work with Account Executives to handle all customer requests including, but not limited to product information, quote requests, artwork, placing orders, order status inquiries and any other various customer needs.
Handle inbound phone calls and email requests from all customers, assigned and house accounts.
Assist walk in customers with product questions, creating quotes or orders, or with pickups.
Identify opportunity with customers, assigned or not, and properly involve sales reps
Create online team stores for customers to support company initiatives and customer needs.
Other duties as requested
Required Skills
Excellent communication via phone, email, and in person
Ability to work in a fast paced environment adjusting priorities effectively
Works well in a small business environment as a team player
Understands technology and is able to learn systems and processes quickly
Experience with apparel is a plus.
About JustAgame Fieldhouse and Impressions:
Justagame Fieldhouse is the Midwest's premiere sports facility.
Located in Wisconsin Dells it has all the amenities of a vacation hot spot.
Justagame offers 35,000 square feet of gym space and specializes in basketball, volleyball, grappling, gymnastics as well as trade show events.
Justagame Impressions is a custom screen printing, embroidery, and wide format print shop.
We service a wide array of schools, teams, businesses, and individual clients.
Products include all types of screen printed and embroidered apparel, promotional products, banners, canvas prints, stickers, vehicle wraps and more.
Justagame Tickets is a digital ticketing platform largely for high school sporting events.
Justagame Live helps its clients monetize live streaming for events of all kinds.
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