Job Title: Customer Service Specialist
Job Purpose: The Customer Service Specialist will work at our Windsor, WI location.
This position is responsible for engaging with our customers by phone, live chat, and email to deliver outstanding and professional support for our customers and dealers.
As an initial face of the company, the candidate must possess a high acumen in communications skills.
A knowledge of agriculture or any part of the agricultural industry is a plus.
Essential Duties and Responsibilities:
Answer front desk calls and route them to appropriate channels
Develop expertise on our various products
Develop relationships and participate in conversation across email, chat, and social media
Ensure we deliver the best experience possible through our channels of contact
Be able to help with customer pick ups for both retail customers and our dealer customers
Be a primary contact with customer inquiries about our various products
Strategize ways with the team to improve our service, streamline our processes, and better serve our customers
Communicate with the entire team when needed to provide the best and most accurate customer experience possible
Be highly organized, time efficient, goal-orientated, a team player, and competitive with a sense of urgency
Have awareness and willingness to learn existing, emerging, and seasonal trends
Required Qualifications:
Working Hours Full-Time: Monday through Friday 7:30AM to 4:00PM
2+ years in a customer-service orientated role
Proficient in Microsoft Office
Ability to lift 50 to 60 pounds when needed
Strong written and verbal communication skills
Experience being a team player collaborating across departments and facilities
Strong people skills and ability to effectively manage conflict
Desired Skills:
College degree preferred, but not required when applying for this position
An interest in agriculture and knowledge of seed
Ability to work under minimal supervision and with limited guidance
Strong ability to manage multiple projects simultaneously
E-commerce experience is a plus
Compensation & Benefits:
This position is paid hourly; negotiable based upon experience.
This is a unique career opportunity with room for growth.
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