Collections Account Representative

At Easton Motors, we have been in the car business for over 30 years and specialize in used and buy-here-pay-here car sales, as well as service and auto parts.
Unlike the current market trend, where the car retail world is facing a decline due to stricter lending processes, our business is thriving! We're unique because we own all our inventory outright and we offer service and parts in-house, which empowers us to facilitate deals that others can't.
As the bank, we offer in-house financing options to our customers, making car ownership accessible to a broader audience.
Job Description: We are looking for an happy and motivated individual to join our Collections Team.
As a collections account representative at Easton Motors (“Team Easton”), you will play a crucial role in driving our collections success by providing exceptional customer service and utilizing your talent to engage with customers and collect on their payments or back-due debts in a professional and courteous manner.
Location: 815 Business Park Rd.
, Wisconsin Dells, WI - On-Site POSITION SUMMARY The Account Collections Specialist is primarily responsible for the collection’s activities, directs and coordinates collection and call activities, recommends duties associated with the collections of non-paying customers.
POSITION TECHNICAL RESPONSIBILITIES Answer calls promptly and courteously Handle guests coming in to make payments and discuss their account and escalate the guest appropriately Process daily mail return and updates the applicable system(s) Assists with guests disputes accurately and in a timely manner Posts payments mailed or reported from the guest Conducts correspondence daily that might include following insurance information, guest disputes, special requests from guests, etc.
Generate and distribute reports to team members and guests as needed Care for miscellaneous issues that arrive and pertain to the legal department Maintain a clean and safe work environment Provide training and development for Assistant Account Collections Specialists Manage multiple delinquent accounts for debt collection efforts Provide recommendations on how to recover outstanding payments Negotiate payoff deadlines and payment plans Handle questions and guest complaints Investigate and resolve discrepancies in payments or accounts Other duties as assigned Education: High school diploma/GED required Required Knowledge and Skills: Excellent verbal and written communication Proficient with Microsoft Office Suite and related software Organized with great attention to detail Basic understanding of court and administrative proceedings and documentation preferred Proficient in administrative tasks Experience: 1-2 years of experience in working with sub-prime customers and the collection of outstanding debt required 2 years of customer service experience required License(s)/Certification(s): NA BENEFIT SUMMARY Industry leading health, dental, and vision insurance Company sponsored life insurance Company paid short-term disability Structured vacation program Competitive 401K match Position specific bonus structures Flexible work schedules EQUAL EMPLOYMENT OPPORTUNITY We are committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to arrest or conviction records, race, religion, color, sex, ancestry, national origin, citizenship status, marital status, age, service in armed forces, sexual orientation, genetic testing results, honesty testing, disability, the use of lawful products during non-working hours, or any other protected status in accordance with the requirements of all federal, state and local laws.