Program Coordinator, International Alumni Engagement

Overview: The Wisconsin Foundation and Alumni Association (WFAA)*, the private fundraising and alumni relations organization for UW-Madison, is seeking a dynamic Program Coordinator for international alumni engagement.
In this role, you will support, facilitate and occasionally lead the planning and implementation of events and activities that engage UW alumni and friends with the university and each other.
Additionally, you will serve as the primary constituent relations contact for alumni volunteer leaders living internationally.
This is a hybrid role that will require you to work in our Madison, WI office location at least two days weekly.
Who is WFAA? The Wisconsin Foundation and Alumni Association is a private, nonprofit corporation that encourages individuals and organizations to make gifts to the university and to connect with the UW.
In 2014, the UW Foundation merged with the Wisconsin Alumni Association® to better serve a growing population of UW alumni and donors.
We believe that private support grows out of good relationships between campus leaders, faculty and program staff who need support, and the alumni and friends who want to invest in UW–Madison.
We provide important engagement opportunities to link UW–Madison alumni to each other and to their alma mater, building a strong community of Badgers.
Diversity and Inclusion: Just as the university community benefits from differing viewpoints, perspectives, and experiences, inclusion and diversity are imperative for the success of our mission.
WFAA values people and the differences that they bring to the organization, and creates an environment in which all staff members and constituents feel respected and have opportunities to thrive.
Essential Functions: Program Delivery Participates with program and project teams in the research, design, development and implementation of organization-sponsored events, meetings and other activities.
Coordinates, attends and helps facilitate internal work team meetings, including material preparation and documentation of proceedings.
Work collaboratively with colleagues to develop and articulate program intent, audience and goals and inform the direction for marketing tactics.
Applies alumni engagement metrics to maximize return of programs and events.
Creates and documents program surveys and evaluations.
Collects KPI data and reports quarterly.
Conducts secondary research to identify and create biographical background on alumni living internationally.
Assist with the preparation of event material, collateral and details.
Provides on-site support during program and event implementation.
Constituent Relations Serves as primary resource and support for alumni volunteer leaders living internationally.
Under the direction of the managing director, identifies, develops, and implements regular communication tactics to foster a strong alumni network of alumni living internationally.
Builds and maintains a positive relationships with campus and community colleagues and works collaboratively to advance university objectives.
Provides exceptional customer service to internal and external clients.
Responds promptly and courteously to inquiries from internal and external constituents, taking the initiative to seek information and resolution.
Whenever possible, seek feedback and participation from alumni, WAA members and donors in designing and developing engagement activities.
Communicate with appropriate stakeholders regarding plans and preparation for events.
Administration Demonstrate an understanding of and effectively utilize organizational and administrative policies, processes and technology tools.
Learn and comfortably use customer relations management (CRM) database and event registration tool to support program delivery.
Document program concept, design and development, and report on outcomes.
Actively use project management tools to document progress in tactic execution.
Communicate regularly and professionally with program and event stakeholders.
Suggest areas for process improvement and assist in making improvements when appropriate.
Take an active role in the budget maintenance for assigned programs.
Assists with scheduling and overseeing staff, alumni and student volunteers for event support.
Qualifications: Required Qualifications: Bachelor's Degree or equivalent experience.
1 + professional experience in a non-profit organization, educational institution or related setting.
Prior professional experience with program planning, event implementation, customer service and/or relationship management.
Other Qualifications: Experience or interest in international relations, cultural awareness or global engagement.
Experience living or working internationally, or interacting with international constituents is preferred.
High degree of proficiency in Microsoft Office (Word, Excel and Outlook) is essential.
Familiarity with customer and/or registration databases is preferred.
Excellent oral and written skills and strong planning, organization and administrative skills.
Ability to effectively interact with internal and external clients and constituents of diverse backgrounds.
Ability to take initiative, demonstrate engagement in projects and meet deadlines.
Ability to prioritize and manage multiple tasks and maintain a high degree of discretion, tact, poise, professionalism, and diplomacy.
Work independently as well as collaborate positively within a team environment.
WFAA is committed to provide our employees with an environment that is inspiring, creative and respectful.
We offer competitive pay and an excellent benefits program, which includes a 10% 401k contribution after 1 year of service! The Wisconsin Foundation and Alumni Association is an Equal Opportunity Employer *The Wisconsin Foundation and Alumni Association (advanceuw.
org) is the “doing business as” name of the merged organization comprising the University of Wisconsin Foundation (supportuw.
org) and the Wisconsin Alumni Association (uwalumni.
com).
Its legal corporate name is registered as the University of Wisconsin Foundation.