We are seeking Account Manager with experience in life science who will be responsible in managing clients to develop long term strategic relationships that contribute to company’s growth and profitability.
*ESSENTIAL DUTIES AND RESPONSIBILITES:*
· Develops and directly manages potential and existing clients to establish and develop long term strategic relationships.
Proactively follows up on warm leads to convert into new business and builds trusted/strategic relationships with client decision makers.
· Coordinates and executes a customized account plan for the increased use of the company’s services to potential and existing clients by building strong long-term relationships, ensuring a complete understanding of the client and project need, and understanding and communicating in a clear and concise manner.
· Drafts and/or contributes to the writing of proposals to assure a thorough understanding of client need and that the best customized solution is being provided to support quickly converting proposals into contracts.
· Aligns closely with the project team to deliver excellent customer service and overall client satisfaction by engaging with colleagues to solicit questions and information from clients ensuring solutions/responses are targeted and focused to exceed client requirements.
· Assists in resolving client challenges, conflicts, and concerns interacting with the internal and external team as needed to ensure quality and timely service delivery and exceed client expectation.
· Monitors and maintains client relationships to identify partnership/contract growth opportunities for assigned client accounts to meet defined company growth goals.
· Creates and delivers quarterly client presentations, including quarterly business reviews and action plans to strengthen client relationships and to promote and its project performance.
· Supports the business development team to identify opportunities and secure renewal work for assigned clients leading to successful building the pipeline of new projects.
· Works closely with the portfolio management team to accurately forecast and recognize client revenue ensuring accurate and timely reporting to sustain the company’s growth goals.
· Consistently reviews and executes responsibilities that drive awareness, generate request for proposals and drive expansion of revenue and client base (e.
g.
, CRM, publication plan, conference attendance, speaking engagements, etc.
).
· Keeps CRM system updated with all lead and opportunity information to ensure accurate and timely documentation of all client and potential client contact.
*OTHER DUTIES AND RESPONSIBLITIES:*
· Maintains and increases job knowledge by studying state-of-the-art, ongoing research in the field, etc.
; participates in education opportunities, reads professional publications; maintains personal/professional networks and participates in professional organizations to further professional growth ensuring awareness and application of best practices.
· Note that this position description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required in the performance of this job.
Duties, responsibilities and activities may change at any time with or without notice.
*MINIMUM EDUCATION, SKILLS AND EXPERIENCE REQUIRED:*
· BA or BS degree in Business and/or Science related discipline.
10+ years of proven experience in account management, business development or a comparable client services role in a life sciences company.
· Strong organizational skills and verbal/written communication skills; demonstrated interpersonal skills to enable the development of long-term partnerships with clients and consultants.
Job Type: Full-time
Schedule:
* 8 hour shift
Application Question(s):
* Do you have experience in client relationship building and management?
* Do you have experience handling account management in life science?
Work Location: In person
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