Lead Security Officer

It's more than a career, it's a calling WI-SSM Health St.
Mary's Hospital - Madison Worker Type: Regular Job Highlights: At SSM Health, we know the healing power of presence begins with compassionate employees like you.
Our Lead Security Officer position is an integral role in our care team and we see it as a partnership.
As a Lead Security Officer, you’ve chosen a career where patients matter—a lot.
Our mission and values put the patient first and place you in a position to improve each day.
Job Summary: Provides a reasonably safe and secure environment by providing security services for the staff, patients and premises as well as be first responders to urgent facility matters.
Provides direction and guidance to those officers that are on their shift acting as both a mentor and role model for junior officers.
Job Responsibilities and Requirements: PRIMARY RESPONSIBILITIES Assists with training of new staff .
Coaches trains and mentors all staff.
Champions diversity by demonstrating respect, encouraging learning, and proactively supporting diversity in team building and customer interactions.
The lead officer is the first escalation in chain of command while on duty.
Uses discretion to escalate issues further if they are unable to resolve.
Responsible for staff scheduling and other administrative duties.
Ensures all shift duties and operations are assigned and completed.
Conducts various investigations as needed.
Completes reports, follows up on investigations or assigns to others in a timely manner, ensuring follow through and proper communication.
Prioritizes duties and requests for service, while providing for the safety and security of all persons and property.
Reviews statistical reports, summaries and other reports to monitor shift activities/trends.
Assist with reviewing and updating security policies and emergency plans and participating in emergency exercises and drills.
Promotes visitor and employee safety by providing door checks, detecting lighting deficiencies, confirming proper operation of elevators and other equipment, assisting with disruptive individuals, etc.
Provides extra attention and monitors matters with security sensitive, or heightened security concerns.
Ensures and work towards continuous compliance with accreditation standards, as well as federal and state laws.
Examples include compliance with agencies such as The Joint Commission, Centers for Medicare and Medicaid Services, and the Occupational Safety and Health Administration.
Provides professional customer service when dealing with complex and dynamic situations when approached by staff or clients.
Assist with problems solving, provide customer assistance monitor safety and respond to complaints and utilizes a proactive approach to identifying safety and security hazards by communicating with clinical staff and leadership.
Assist law enforcement, corrections and other officials, when necessary, while ensuring compliance and recognition of patient’s rights.
Troubleshoots access control, alarm, and video management system issues, applying common fixes and triaging issues, as well as identifying future installation needs.
Proficient knowledge of printing/managing badge access system.
Works in a constant state of alertness and safe manner.
Performs other duties as assigned.
EDUCATION High school diploma or equivalent EXPERIENCE Three years' experience PHYSICAL REQUIREMENTS Constant use of hearing to receive oral communication and hear alarms, malfunctioning machinery, etc.
Constant use of vision for distances near (20 inches or less) and far (20 feet or more).
Constant lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
Frequent use of speech to share information through oral communication.
Frequent lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
Frequent standing, twisting and walking.
Frequent use of vision to judge distances and spatial relationships and to identify and distinguish colors.
Occasional bending, stooping, climbing, kneeling, sitting, squatting, reaching, gripping and repetitive foot/leg and hand/arm movements.
Occasional lifting/carrying and pushing/pulling objects weighing over 50 lbs.
Occasional keyboard use/data entry.
Occasional use of smell to detect/recognize odors.
Occasional driving.
Rare crawling, running and lifting/moving patients.
Licenses / Certifications: Driver License - State of Work Location, FUTURE - Advanced Level Certification within 6 months - International Association for Healthcare Security & Safety (IAHSS) Work Shift: Day Shift (United States of America) Job Type: Employee Department: 9251000007 SEC - St Mary's Madison \ SP ED Scheduled Weekly Hours: 40 SSM Health is an equal opportunity employer.
SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity, pregnancy, veteran status, or any other characteristic protected by applicable law.
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