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Student Success Coach/Coordinator

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Posted : Sunday, December 24, 2023 05:15 AM

Current Madison College employees must apply to the internal career site by logging into Workday Job Posting Date: February 13, 2024 Application Deadline: Salary Information: $24.
21-$32.
42 (commensurate with experience) Department: TOPS+ Job Description: Madison College is hiring a Student Success Coach/Coordinator.
This position is responsible for TOPS/TOPS+ program coordination and assisting in the development and delivery of comprehensive academic support services to increase the retention, transfer and graduation rates of eligible participants.
This position is responsible for providing TOPS/TOPS+ program coordinating duties with some academic, personal and career coaching services as well.
Additionally, this position supports success coaching referrals and academic alerts for the School of Engineering, Math and Science.
Our TOPS and TOPS+ programs are continuations of the AVID/TOPS programs at all four Madison Metropolitan School District (MMSD) High Schools.
AVID/TOPS supports students to develop the writing, inquiry, collaboration, organization and reading skills needed to be college and career ready.
The goal of the AVID/TOPS program is to close the achievement gap by ensuring that students, who are typically underrepresented on college cuses, graduate from high school with the skills and knowledge needed to be successful for college, career and community; the TOPS and TOPS+ programs then carry on this goal at the college level.
These programs are run in partnership with the Boys and Girls Club of Dane County.
This position is housed in the Retention Initiatives and Student Engagement (RISE) Office and works within the TOPS/TOPS+ program and collaborates with program advisors and the success coach, Enrollment Center staff, faculty, other student service offices, College administrators and our community partners to ensure the success of participants.
This position reports to Associate Manager TOPS+.
Madison College's dedication to promoting equity, inclusion and diversity is reflected in our Mission, Vision, and Values.
We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions.
We value the ability to serve students from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities, and orientations.
Therefore, we seek applicants who demonstrate they understand the benefits of diversity in a higher education community.
Hiring a diverse workforce that mirrors our student population is more than just a commitment at Madison College-it is the foundation of what we are striving to do.
Come be part of our great team! REQUIRED DOCUMENTS (3) 1.
Cover letter 2.
Resume 3.
Response to supplemental questions: (Each answer should be ½ page or less).
Describe your experience engaging with a diverse student body and/or workforce.
How do you see this position impacting students and employees with varying beliefs, identities, and backgrounds? Failure to include these documents with your application submission will render your application ineligible.
This is a Full Time, 40 hours per week, hourly position, with some remote work offered per college policy.
Core office hours are 8:00am to 4:30pm, M-F.
Some evening hours for events would be required.
This is a partially grant funded position through June 30, 2024, with the expectation that it will renew.
Madison College provides a generous benefits package of vacation, holidays, health/vision/dental/life insurance options, and you will be able to participate in the Wisconsin Retirement System (WRS).
This position will be opened until filled, with a first review date of February 26, 2024, at 11:59 pm.
After this date, the recruitment may close without further notice.
Interested applicants are encouraged to apply as soon as possible.
Posting may be used to fill similar positions within a twelve-month period.
Responsibilities Include: Academic Coaching - Holistically coaches students about career options, admission requirements, programs of study, transfer opportunities, degree requirements and overall academic success; develops, leads or coordinates workshops, educational programs and engagement initiatives for their assigned program; utilizes developmental coaching techniques and success strategies to advocate for and support the individual needs of each student; resolves student questions or concerns regarding academic policy and procedures and refers to appropriate resources when necessary; researches, develops and collects online and printed resources related to academic success for reference in appointments and shares these resources with team members.
Coordination- Facilitates and oversees program's Intake Process and works with the TOPS/TOPS+ leadership on program recruitment, processing applications, contacting students and scheduling initial intake appointments (interviews, orientation with a coach and academic planning and Personal Education Planning with assigned advisor).
Triages progress report outreach for TOPS/TOPS+ students, takes TOPS/TOPS+ weekly meeting minutes and notes and uploads to TOPS/TOPS+ Teams.
Creates & edits process guides with TOPS/TOPS+ team as needed and ensures they are stored in SharePoint for team access.
Coordinates with RISE Team on any and all coaching related or joint coaching/ advising group student communications.
Maintains list of resources and updates and communicates relevant information to students.
Coordinates TOPS/TOPS+ social media.
Works with TOPS/TOPS+ Team to track cohorts and to maintain data.
Utilizes all specialized software and needed technology.
Student Retention/Case Management - Supports our diverse students in planning their educational experience including identifying academic support needs, time management and related strategies for success; monitors student progress and intervenes with students in academic jeopardy by helping them to make appropriate decisions and persist towards their goals as well as creating academic success plans; provides information and referrals for personal and academic support services including counseling, Veteran Resource Services, Disability Resource Services, mentoring, financial planning, employment support, first-generation services, conflict resolution, tutoring and supplemental instruction; assists in development and facilitation of innovative, proactive retention activities and programming for both at-risk and general population students; ensures programs developed stay on track, designs workshop series, invites participants.
MISC: Works collaboratively with other RISE programs, college faculty, advisors, financial aid office, career counseling, transfer center, and other departments to coordinate services to TOPS/TOPS+ students.
Participates and supports learner success strategies, programs, and courses advocating for the needs of students' cultural differences and uniqueness.
Assists in the development of marketing materials and promotional activities; assists in preparation and presents information related to coaching services and activities.
Record Keeping and Reporting; enters student contacts in EAB Navigate system(s) within 24 hours of contact; assists in preparation of reports, including monthly, quarterly, mid-year and end-or-year reports in a timely fashion.
Regularly utilizes computer applications and tools (Navigate, PeopleSoft, OnBase, Transfer Information System (TIS), Focus2, Blackboard, etc.
).
Maintains a commitment to the college mission, vision and values.
Knowledge, Skills & Abilities: Skill in communicating effectively and professionally, both orally and in writing.
Demonstrated skill in communications and human relations with populations of diverse socioeconomic and cultural backgrounds and persons with disabilities.
Knowledge of Student Development and Learning College theory and principles.
Knowledge of academic, personal and career coaching techniques as well as developmental advising skills and academic and career advising skills.
Knowledge of CAS standards for academic and career advising and NACADA core values and their application in program delivery is essential.
Ability to plan, organize, promote and implement events, education workshops, in-services and programs as well as analyze and present data related to the program services and outcomes.
Ability to successfully support and collaborate with staff in a team-based environment along with the ability to work independently.
Ability to establish and maintain effective and cooperative working relationships with individuals at all levels in the organization - students, employees, and the public.
Skilled in problem solving and resolution techniques and strategies.
Minimum Qualifications: Associate's degree plus three years' relevant experience, or a Bachelor's degree and one year relevant experience.
Work experience to include a minimum of one (1) year of successful training or experience in a program related to coaching/tutoring/advising, retention or enrichment.
Preferred Qualifications: Fluent in Spanish or Hmong Language Madison College does not offer H-1B or other work authorization visa sponsorship for this position.
Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term.
If you are experiencing application issues, please contact us at the HR email or HR hotline (608) 246-6900.
To ensure that emails from us regarding your application do not go to your spam folder, please add the @madisoncollege.
edu domain as a safe sender in your email.
Madison Area Technical College does not discriminate on the basis of race, color, national origin, sex, disability or age in employment, admissions or its programs or activities.
Madison College offers degrees, diplomas, apprenticeships and certificates in Architecture & Engineering; Arts, Design & Humanities; Business; Construction, Manufacturing & Maintenance; Culinary, Hospitality & Fitness; Education & Social Services; Health Sciences; Information Technology; Law, Protective & Human Services; Science, Math & Natural Resources; and Transportation.
Admissions criteria vary by program and are available by calling our Enrollment Office at (608) 246-6210 or (800) 322-6282 Ext.
6210.
The following person has been designated to coordinate Title IX of the Education Amendments of 1972 and Section 504 of the Rehabilitation Act of 1973 and to handle inquiries regarding the college's nondiscrimination policies: Lisa Muchka, Compliance Coordinator, 1701 Wright Street, Madison, WI 53704 (608) 246.
5221

• Phone : (608) 246-6900

• Location : Madison, WI

• Post ID: 9084995152


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