Enrollment Coach

Job Summary: Adult Career and Special Student Services (ACSSS) is one of seven admission offices at UW-Madison and is the customer service office for the entire Division of Continuing Studies.
The office serves as a gateway for adults who seek lifelong learning opportunities, as well as an important partner to campus units serving nontraditional populations.
ACSSS receives over 5,000 applications annually and supports the enrollment and advising of students in 15 different classifications over three terms.
The office also supports a recruitment team welcoming students into over 90 undergraduate, graduate and certificate programs, many of them fully online programs.
ACSSS serves students ranging in age from 14 to 92 with the unit also supporting multiple programs welcoming many first time international students for short-term study in the United States.
The position strengthens access to UW-Madison by processing student admissions, connecting with other units where appropriate, and providing excellent customer service.
The Enrollment Coach will join the Recruitment Strategies team within the Adult Career and Special Student Services Office (ACSSS) at the Division of Continuing Studies.
The team manages the student recruitment strategy and recruitment process from point-of-inquiry through enrollment into the Professional Degrees and Certificates (PDC) flexible and online credit programs portfolio (https://pdc.
wisc.
edu/) and/or new online degree completion programs (https://online.
wisc.
edu/) at the University of Wisconsin-Madison.
This role demands a high level of collaboration, coordination and organization, effective communication skills with diverse populations, skills in problem solving, public speaking and demonstrated ability to succeed in dynamic, goal driven, fast-paced team environments.
The key responsibilities for this role include: - Recruiting students from new lead through enrollment via phone, mail, events, and digital technologies - Tracking successful recruitment strategies to influence new marketing and recruitment tactics - Developing relationships with businesses, other schools, and alumni to support program and industry specific recruitment efforts - Enrollment Coaches spend the majority of their time in one-to-one communication with prospective students via phone, email, text, or video conferencing/meetings Responsibilities: Plans, develops, coordinates, manages, and executes the recruitment and admissions process in alignment with the institution's strategic goals.
Represents the institution to prospective students with a goal of attracting, admitting, and enrolling a talented, diverse student body.
May supervise staff and/or lead a program area.
60% Counsels prospective and admitted students on educational planning and career opportunities 5% Reviews, evaluates, and responds to student applications according to established policies and procedures 5% Identifies opportunities for and develops admissions and outreach events 5% Schedules logistics and secures resources for events to promote the Institution 5% Evaluates program effectiveness and provides recommendations for improvement 5% Creates targeted communication plans and materials based on established goals 5% Identifies, promotes, and maintains internal and external partnerships focusing on outreach, recruitment, and admission 5% Engages in extensive outreach and recruitment events, representing the university to prospective students 5% May supervise staff and/or lead a program area Institutional Statement on Diversity: Diversity is a source of strength, creativity, and innovation for UW-Madison.
We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community.
We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.
The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.
Education: Required Bachelor's Degree Qualifications: Required Skills: - Demonstrated excellence in customer service, organizational, interpersonal, verbal, and written communication skills.
- Working expertise with Microsoft Office software (Word, PowerPoint, Excel) and collaboration software (MS Teams, Zoom, Google Drive, Box).
- One year (two years strongly preferred) of professional experience (including relevant internships) in one or more of the following areas: college admissions and recruitment, academic affairs, student services, academic program management, sales, marketing, advertising, communications, customer service.
- Proven record of successful collaboration with cross-functional teams and communicating with multiple stakeholders.
- Demonstrated success meeting deadlines and goals while managing multiple projects.
- Demonstrated success working autonomously and as a part of a team.
Preferred Skills: - Experience working in a position with a focus on returning adult students.
- Experience with the following applications and software preferred: Student Information Systems (preferably PeopleSoft), Project management software (preferably WorkZone), Marketing Automation tools (preferably Eloqua), CRM tools (preferably Salesforce).
- Experience developing and implementing action, recruitment, customer service, sales, student development, or marketing plans.
- Demonstrated involvement with higher education initiatives and teams devoted to promoting an inclusive and welcoming environment in all aspects of the student experience.
- Experience working in a remote or hybrid work environment.
Work Type: Full Time: 100% This position may require some work to be performed in-person, onsite, at a designated campus work location.
Some work may be performed remotely, at an offsite, non-campus work location.
Appointment Type, Duration: Ongoing/Renewable Salary: Minimum $50,000 ANNUAL (12 months) Depending on Qualifications How to Apply: To apply for this position, please click on the "Apply Now" button.
You will be asked to upload a resume, cover letter, and list of three professional/supervisor references as a part of the application process.
References will not be contacted without prior notice.
Please ensure your resume and cover letter address how you meet the minimum/preferred qualifications for the position Contact: Zachary Yafai zyafai@wisc.
edu 608-262-3282 Relay Access (WTRS): 7-1-1.
See RELAY_SERVICE for further information.
Official Title: Adm & Rctmt Coord II(AE084) Department(s): A93-DIVN OF CONTINUING STUDIES/STUDENT SERVICES/ACSS GEN Employment Class: Academic Staff-Renewable Job Number: 294808-AS The University of Wisconsin-Madison is an Equal Opportunity and Affirmative Action Employer.
Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies.
We promote excellence through diversity and encourage all qualified individuals to apply.
Employment will require a criminal background check.
It will also require you and your references to answer questions regarding sexual violence and sexual harassment.
The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released.
See Wis.
Stat.
sec.
19.
36(7).
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UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.