Instructional Technology Support Specialist

Job Summary: The UW-Madison School of Education (SOE) is consistently ranked as one of the best in the nation.
According to the 2023-24 U.
S.
News and World Report 'Best Graduate Schools' rankings, UW-Madison's School of Education is No.
3 - marking the 10th straight year it has been ranked among the top five.
One of the School of Education's great strengths is its breadth and potential for interdisciplinary collaboration across a range of departments and programs in the arts, health, and education.
It is unlike any other school of education in the country due to this unique grouping of academic departments.
MERIT (Media, Education Resources, and Information Technology) leads the SOE community in efforts to utilize information and technology to empower teaching, learning, and research in these areas.
MERIT is dedicated to the practices of social justice, diversity, equality, and respect among our staff, students, services, and collections.
We strive to overcome historical and divisive biases in our society and embrace diverse points of view as assets to the fabric of our community.
As an Instructional Technology Support Specialist with MERIT, you will join a group of consultants who work together to advance high-quality, inclusive teaching and learning.
We partner with instructors to develop blended and online courses, produce educational media, integrate technology tools, and more.
This position will provide technical support for instructional technologies used by the School of Education.
This individual would serve as initial point of contact for School instructors and staff seeking technical support for the University's Learning Management System - currently, Instructure Canvas.
This individual may also be called to assist other members of MERIT's Teaching and Learning Team with, but not limited to, Instructional Design, Videography, Web Conferencing, and AV Support.
In addition, this role assists with reviews and updates of existing instructional materials with attention to improving compliance with ADA accessibility standards.
This position would also assist with developing internal staff training materials and courses.
Responsibilities: Assists with or supports the design, development, and enhancement of instructional activities, programs, and curricula.
Utilizes effective educational methodologies and technologies to meet organizational and learner needs.
5% Assists with the design and development of engaging, effective learning experiences which may be face-to-face, blended, and/or online 10% Completes initial edits, reviews, and updates of existing instructional materials 5% Contributes to researching, designing, and/or acquiring learning resources, technologies, materials, and/or processes to support learning 20% Assists with providing basic training and technical support to learners in settings such as classrooms, labs, clinics, and distance learning mediums 20% Provides consultation, training, and/or support for learning technology tools and platforms 15% Analyzes, tests, troubleshoots, resolves issues, and provides feedback regarding learning technologies 5% Assists with the design and development of multimedia learning materials 5% Provides support for faculty development and engagement programs and activities 5% Assists with consultation and providing answers questions regarding AV equipment and functionality to individuals and groups based on set material and standards 5% Assists with technologies to capture events, presentations, performances, or educational activities in a wide variety of indoor and outdoor settings 5% Participates in departmental service, campus collaboration, and professional development.
Institutional Statement on Diversity: Diversity is a source of strength, creativity, and innovation for UW-Madison.
We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community.
We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.
The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.
Education: Required Associate's Degree Preferred Bachelor's Degree Degree in Arts, Education, Information Studies, or Library Science preferred Qualifications: Required experience and competencies: -Experience researching and resolving technology issues -Experience providing technical support to users of a web-based application.
-Ability to collaborate on complex projects with diverse teams (e.
g.
, faculty, academic staff, graduate teaching assistants, librarians, technologists, and instructional designers).
-Ability to communicate effectively with both technical and non-technical colleagues.
-Ability to produce high-quality work while balancing priorities and managing deadlines.
-Commitment to equity, inclusion, and diversity in all aspects of work.
Preferred experience and competencies: -Experience administering and supporting a learning management system.
(Experience with the -Canvas learning management system especially helpful.
) -Experience supporting third-party tools, such as MS Teams and Zoom.
-Familiarity with HTML and CSS.
-Academic or professional experience within public or academic libraries.
Work Type: Full Time: 100% This position may require some work to be performed in-person, onsite, at a designated campus work location.
Some work may be performed remotely, at an offsite, non-campus work location.
Appointment Type, Duration: Terminal, 6 month appointment.
This position has the possibility to be extended or converted to an ongoing appointment based on need and/or funding Salary: Minimum $50,000 ANNUAL (12 months) Depending on Qualifications Starting salary is negotiable based on experience and qualifications.
The full salary range for this position is $42,600-86,900.
How to Apply: To apply for this position, please click on the "Apply Now" button.
You will be asked to upload a current resume/CV, a cover letter describing how your experiences align with the qualifications of the position, and a document listing contact information for three (3) references.
References will not be contacted without prior notice.
Contact: Lori Zradicka lori.
zradicka@wisc.
edu 608-263-4754 Relay Access (WTRS): 7-1-1.
See RELAY_SERVICE for further information.
Official Title: Teach, Learn, & Tech Spec I(TL003) Department(s): A17-SCHOOL OF EDUCATION/MERIT Employment Class: Job Number: 293797-AS The University of Wisconsin-Madison is an Equal Opportunity and Affirmative Action Employer.
Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies.
We promote excellence through diversity and encourage all qualified individuals to apply.
Employment will require a criminal background check.
It will also require you and your references to answer questions regarding sexual violence and sexual harassment.
The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released.
See Wis.
Stat.
sec.
19.
36(7).
The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years.
UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.